Have questions about our plans or need help enrolling?

• Call 1-888-543-9212 (TTY 711), Monday – Friday, 8 a.m. to 8 p.m. CST. From October 1 to March 31, the hours of operation are Monday – Sunday, 8 a.m. – 8 p.m. CST. You may be required to leave a message for calls made after hours, weekends and holidays. Calls will be returned the next business day.
• Attend a meeting with your local Blue Cross representative.

Already a Blue Advantage (PPO) or BlueRx (PDP) member?

Contact Customer Service:

In order to serve you better you can email Blue Cross and Blue Shield of Alabama at bcbsalmedicare@bcbsal.org. It is fast, easy and always available. We look forward to answering your questions.

• Blue Advantage (PPO) members call 1-888-234-8266 (TTY 711), Monday – Friday, 8 a.m. to 8 p.m. CST. From October 1 to March 31, the hours of operation are Monday – Sunday, 8 a.m. – 8 p.m. CST. You may be required to leave a message for calls made after hours, weekends and holidays. Calls will be returned the next business day.
• BlueRx (PDP) members call 1-800-327-3998 (TTY 711), Monday – Friday, 8 a.m. to 8 p.m. CST. From October 1 to March 31, the hours of operation are Monday – Sunday, 8 a.m. – 8 p.m. CST. You may be required to leave a message for calls made after hours, weekends and holidays. Calls will be returned the next business day.

Blue Cross Mailing Address:

Blue Cross and Blue Shield of Alabama
450 Riverchase Parkway East
Birmingham, AL 35244

Other Helpful Information

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

• Medicare: 1-800-MEDICARE (1-800-633-4227); TTY users: 1-877-486-2048;  Visit medicare.gov
• Social Security Administration:1-800-772-1213; TTY users: 1-800-325-0778;  Visit socialsecurity.gov
• Alabama Medicaid Agency:1-800-362-1504; Visit medicaid.alabama.gov

Blue Cross and Blue Shield of Alabama, an independent licensee of the Blue Cross and Blue Shield Association, has a contract with the Centers for Medicare & Medicaid Services (CMS) that is renewed annually, and availability of coverage beyond the end of the current contract year is not guaranteed. Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year. You will receive notice when necessary.

Grievances

To file a grievance related to ACA Section 1557 please complete the ACA Section 1557 Discrimination Grievance Form and mail to:

Blue Cross and Blue Shield of Alabama
Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244

You may also submit feedback about your Medicare health plan or prescription drug plan directly by visiting https://www.medicare.gov/MedicareComplaintForm/home.aspx, in lieu of calling 1-800-Medicare.